Contact Us

Contact Us

We're here to help. Reach out using any of the options below and we'll get back to you as soon as possible.

✉️
Email
contact@cozynestcomfort.com
We aim to respond within 1–2 business days
📞
Phone
0414 340 167
Available during business hours
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Postal Address
PO Box 267
Taigum QLD 4018, Australia
Please note: We are a small online business and operate primarily via email. Email is the fastest and most reliable way to reach us. For order enquiries, please include your order number in your message so we can assist you quickly.

Business Hours

Monday – Friday 9:00 AM – 5:00 PM AEST
Saturday By email only
Sunday Closed
Queensland Public Holidays Closed

Emails received outside business hours will be responded to on the next business day.

What Can We Help You With?

Our team can assist with:

  • Order status and tracking — where is my order? Has it been dispatched?
  • Returns and refunds — item arrived damaged, faulty, or not as described
  • Product questions — sizing, specifications, compatibility
  • Delivery issues — order hasn't arrived within the estimated timeframe
  • Account enquiries — updating your details or accessing your account
  • General enquiries — anything else we can help with

Helpful Links

You may find the answer you need in one of our policy pages:

📦 Shipping Policy ↩️ Refund Policy 🔒 Privacy Policy 📄 Terms of Service

Business Information