Privacy Policy

Our privacy notice tells you what personal data (PD) and non-personal data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy notice also explains certain legal rights that you have with respect to your personal data. Any capitalised terms not defined herein will have the same meaning as where they are defined elsewhere on our website.

Topics Covered in Our Privacy Notice

  • Information We Collect
  • Our Use of Cookies
  • How Your Information Is Used
  • Retaining and Destroying Your PD (Personal Data)
  • Updating Your PD
  • Revoking Your Consent for Using Your PD
  • Protecting the Privacy Rights of Third Parties
  • Do Not Track Settings
  • Links to Other Websites
  • Protecting Children’s Privacy
  • Our Email Policy
  • Our Security Policy
  • Use of Your Credit Card
  • Transferring PD from the European Union
  • Changes to Our Privacy Notice

Information We Collect

Generally, you control the amount and type of information that you provide to us when using our website.

For processing your order, our legal basis for collecting and processing your PD is based on the necessity for the performance of a contract or to take steps to enter into a contract. In other words, we collect your PD in order to process an order requested by you.

For marketing purposes, our legal basis for collecting and processing your PD is based on consent. Specifically, if you sign up for our email newsletter, you give us permission to send you updates, discounts, and marketing emails periodically.

What Happens If You Don’t Give Us Your PD

If you do not provide us with enough PD, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without giving us your PD.

We Collect Your PD in the Following Ways

Automatic Information

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website you’ll visit when you leave our website. This information also includes the IP address of your computer or the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyse trends among our users and improve our website.

When Entering and Using Our Website

When you enter and use our website and agree to accept cookies, some of these cookies may contain your PD.

At User and Member Registration

When you register as a user or member, we collect your name, email address, and other information listed. If you choose to opt in to marketing, we may also give you points to use against future purchases via our Rewards program, which is managed by a secure Rewards Program Software compliant with GDPR standards.

When Buying Products or Services

If you buy products or services from us, we collect your first and last name, email address, physical address, credit card or other payment information*, phone number (optional), and other information listed.

* Payment information is always stored securely by Level 1 PCI Compliant payment processors, not by us directly. We never see your credit card number or payment information.

Collecting Your Location Information

When you use our services, we may collect and process information about your actual physical location. We use several technologies such as IP tracking to determine your location for shipping purposes and to verify the authenticity of payment information.

Our Use of Cookies

Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all of the cookies described below on your device.

Strictly Necessary Cookies

These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.

Performance Cookies

These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional Cookies

These cookies enable the website to remember a user’s choices – such as language, username, and other personal choices – while using the website. They can also be used to deliver services such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies

These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies

These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

Session Cookies

These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session and are not stored long-term.

Persistent Cookies

These cookies are stored on a user’s device between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

  • Identifying the areas of our website that you have visited
  • Personalising content that you see on our website
  • Website analytics
  • Remarketing our products or services to you
  • Remembering your preferences, settings, and login details
  • Targeted advertising and serving ads relevant to your interests
  • Affiliate marketing
  • Allowing you to post comments
  • Allowing you to share content with social networks
  • Rewards programs allowing you to accrue points against future purchases
  • Allowing you to post reviews after purchase
  • Allowing you to create a Wishlist

Most web browsers can be set to disable cookies; however, some features may not function properly if cookies are disabled.