Privacy Policy

Effective Date: 29 April 2026  |  Version: 1.0

This document governs the privacy practices of our website https://www.cozynestcomfort.com

Contact: contact@cozynestcomfort.com  |  Phone: 0414 340 167

Cozy Nest Comfort is operated by Hope Heaven Pty Ltd (ABN: 99 671 497 144), PO Box 267, Taigum QLD 4018, Australia. We are committed to protecting your personal information and your right to privacy.

Our privacy policy tells you what personal data (PD) and non-personal data (NPD) we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it.

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Information We Collect

Generally, you control the amount and type of information you provide to us when using our website.

What happens if you don't give us your PD: If you do not provide us with sufficient personal data, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without providing your PD.

Automatic information

We automatically receive information from your web browser or mobile device. This includes your IP address, the website from which you entered our site, the website you visit when you leave, your Internet service provider, browser type, device type, operating system, and data about your browsing activity on our website. We use this information to analyse trends and improve our website.

When you visit and use our website

When you enter and use our website and agree to accept cookies, some of those cookies may contain your PD.

When you create an account

When you register as a customer, we collect your name, email address, and other information listed during registration.

When you buy products

When you place an order, we collect your first and last name, email address, billing and shipping address, phone number (optional), and payment information. Payment information is always handled securely by Level 1 PCI-compliant payment processors — not by us directly. We never see your full credit card number or store your payment details.

Location information

When you use our services, we may collect and process information about your location using technologies such as IP address tracking. We use this to determine your shipping region and to verify the authenticity of payment information and prevent fraud.

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Legal Basis for Collecting Your Data

For processing your order: Our legal basis for collecting and processing your PD is the necessity for the performance of a contract — in other words, we collect your PD in order to process an order you have requested from us.

For marketing purposes: Our legal basis is your consent. If you sign up to our email list or opt in to marketing at checkout, you give us permission to send you updates, promotions, and marketing emails. You may withdraw this consent at any time.

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Our Use of Cookies

Our website uses cookies. A cookie is a small piece of data downloaded to your computer or mobile device when you access certain websites. By agreeing to accept our use of cookies, you are giving us — and the third parties we partner with — permission to place, store, and access some or all of the cookies described below on your device.

Strictly necessary cookies

These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, and responding to your service requests. Most web browsers can be set to disable cookies, but doing so may prevent you from accessing features correctly or at all.

Performance cookies

These cookies collect information about how our website is used — such as pages visited, traffic sources, and user interests — to help us improve performance and the user experience.

Functional cookies

These cookies enable the website to remember your choices — such as language, username, and other preferences — while you use the site.

Advertising and targeting cookies

These cookies are placed by advertising companies to develop a profile of your browsing interests and serve relevant advertisements on other websites. You will see less targeted advertising if you disable these cookies.

Session cookies

These cookies link your actions during a single browser session — for example, remembering what you have placed in your shopping cart. Session cookies expire when you close your browser and are not stored long term.

Persistent cookies

These cookies are stored on your device between browser sessions, allowing your preferences or actions to be remembered across visits to our site. They may also be used to deliver targeted advertising.

We may also use cookies for:

• Identifying areas of our website you have visited
• Personalising content displayed to you
• Website analytics and performance monitoring
• Remarketing our products to you across other websites
• Remembering your preferences, settings, and login details
• Delivering targeted advertising relevant to your interests
• Allowing you to share content with social networks
• Allowing you to post product reviews after purchase

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Web Beacons

We may use a technology called web beacons to collect general information about your use of our website and your engagement with our promotional emails and newsletters. Web beacons allow us to statistically monitor how many people open our emails and help us understand customer behaviour so we can improve our communications.

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Google Analytics

Our website uses Google Analytics to collect information about how visitors use our site. Google Analytics collects information such as how often users visit, which pages they visit, and what other websites they used before arriving at ours. We use this information to analyse traffic, improve our website, and refine our marketing and advertising.

Google Analytics collects only the IP address assigned to you on the date you visit — not your name or other directly identifying information. We do not combine information collected via Google Analytics with your PD. Google uses a persistent cookie to identify you as a unique user on return visits, but this cookie can only be used by Google.

For more information on how Google collects and processes your data, visit:
https://www.google.com/policies/privacy/partners/

You can opt out of Google Analytics tracking at any time using this link:
https://tools.google.com/dlpage/gaoptout

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Google Remarketing

Our website uses Google's remarketing advertising service. This means you may see our ads on other websites across the Internet after visiting our site. Google reads a cookie already in your browser — or places one when you visit our site — to enable this. This cookie does not in any way identify you personally or give access to your computer. It simply records that you visited a particular page so that relevant ads can be shown to you elsewhere.

You can opt out of Google's use of cookies for remarketing here:
https://support.google.com/ads/answer/2662922

Or via the Network Advertising Initiative opt-out page:
http://optout.networkadvertising.org/

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Facebook Remarketing

We may use Facebook remarketing to display our ads to you on Facebook after you have visited our website. Facebook uses a Custom Audience Pixel that activates when a visitor lands on a page and places a unique cookie in their browser. Facebook lookalike audience targeting also allows us to show ads to people who share similar interests to our existing customers.

To opt out of Facebook's collection and use of your information for ad targeting, visit:
https://www.facebook.com/help/568137493302217

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How Your Information Is Used

We use the information we collect from you to:

• Process and fulfil your orders
• Send order confirmations and shipping notifications
• Personalise and customise the content you see on our website
• Respond to your enquiries and provide customer support
• Resolve problems and disputes
• Improve our website and product offerings
• Contact you with marketing and advertising we believe may interest you (with your consent)
• Comply with legal obligations
• Prevent fraud and protect the security of our platform

By placing an order, you consent to us gathering information about you to process that order. This may include your name, email address, shipping address, phone number, IP address, and order history. For fulfilment purposes, we may share your information with third-party suppliers and logistics providers, and will do so only in confidence using secure methods.

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Sharing Information With Third Parties

We do not sell or rent your PD to third parties for marketing purposes. For data aggregation purposes we may use your NPD, which might be shared with other parties — but any such aggregation will not contain your PD. We may provide your PD to third-party service providers we engage to operate our business. These may include:

• Shopify — our e-commerce platform provider
• Payment processors — to securely process your transactions (including Shopify Payments, PayPal, and Stripe)
• Shipping and logistics providers — including third-party fulfilment partners based in China and Australia, to deliver your orders
• Google — for product listings via Google Merchant Center, Google Analytics, and Google Ads
• Meta (Facebook) — for advertising and remarketing purposes
• Email marketing platforms — to manage our subscriber list and send marketing communications
• Accountants, law firms, and auditors — as required for legal and financial compliance

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Sharing Data With Facebook and Google for Marketing

We may share your PD with Google and/or Facebook for similar audience (lookalike audience) marketing purposes. This helps us find new customers based on interests similar to yours. Your PD is only shared with these platforms for this specific purpose. By using our website and agreeing to this privacy policy, you consent to your PD being used for the marketing purposes described in this section.

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Legally Required Releases of Information

We may be legally required to disclose your PD if such disclosure is:

• Required by subpoena, law, or other legal process
• Necessary to assist law enforcement or government enforcement agencies
• Necessary to investigate violations of or otherwise enforce our legal terms
• Necessary to protect us from legal action or claims from third parties, including you or other users
• Necessary to protect the legal rights, property, or personal safety of our company, users, or employees

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Business Sale or Transfer

If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy policy. We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

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Retaining and Destroying Your PD

We retain information we collect from you only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. Order records are typically retained for 7 years in accordance with Australian tax law. When your information is no longer needed, we will destroy, delete, or erase it securely.

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Updating Your PD

You can update your PD through your account on our website. If no such option is available, please contact us at contact@cozynestcomfort.com and we will assist you. We may keep your PD as needed to enforce our agreements and comply with legal obligations.

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Revoking Your Consent

You have the right to revoke your consent for us to use your PD at any time by emailing contact@cozynestcomfort.com. Please note that revoking consent will not affect:

• Disclosures already made to third-party service providers for business operations
• Disclosures to third parties as necessary to fulfil a prior request
• Disclosures to governmental agencies or law enforcement as required by law
• Previously completed disclosures to third parties

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Do Not Track Settings

Some web browsers allow you to request that websites do not track your movement within the site. Our website does not currently respond to Do Not Track signals transmitted by browsers. You can manage tracking features and other security settings directly in your browser by referring to your browser's user manual.

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Protecting Children's Privacy

Our website is not designed for use by anyone under the age of 16. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@cozynestcomfort.com and we will delete that information within a reasonable period of time. We do not verify the age of our users and have no liability to do so.

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Our Email Policy

You can opt out of receiving further email correspondence from us at any time by clicking the "Unsubscribe" link in any of our emails, or by contacting us directly. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission, except in the event of a sale or transfer of our business or if our company files for bankruptcy.

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Our Security Policy

We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. Our website uses SSL/TLS encryption for all data transmitted between your browser and our server. When you provide payment information, it is encrypted and handled exclusively by PCI-compliant third-party payment processors. We never store your credit card number directly.

We strongly urge you to protect any password you use for our website and not share it with anyone. You should always log out when you finish your session, especially when using a shared or public computer. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet due to its inherent nature.

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Use of Your Credit Card

You may need to provide a credit card to purchase products from our website. We use third-party billing services and have no direct control over these services. We use commercially reasonable efforts to ensure your credit card details remain strictly confidential by only working with third-party billing providers that use industry-standard encryption technology. You understand and agree that we are not responsible for any misuse of your credit card number by third parties.

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Links to Other Websites

Our website may contain links to third-party websites provided solely for your convenience. These websites are not under our control and are not subject to our privacy policy. We have no responsibility for these websites, and it is your responsibility to review their privacy policies before providing any personal information to them.

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Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of direct marketing communications at any time
• Make a complaint about how we handle your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact our Privacy Officer at contact@cozynestcomfort.com.

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Changes to This Privacy Policy

We reserve the right to change this privacy policy at any time. If we decide to make changes, we will post the updated version on this page so that our customers are always aware of what information we collect, use, and disclose. If we decide to use or disclose your PD in a way materially different from what was stated at the time it was collected, we will provide advance notice by email to the address on file in your account. Your continued use of our website after any change to this privacy policy constitutes your acceptance of the revised terms.

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Questions and Contact

If you would like to access, correct, amend, or delete any personal information we hold about you, register a complaint, or simply want more information, please contact our Privacy Officer:

• Email: contact@cozynestcomfort.com
• Phone: 0414 340 167
• Postal address: PO Box 267, Taigum QLD 4018, Australia
• Business: Hope Heaven Pty Ltd (ABN: 99 671 497 144) trading as Cozy Nest Comfort