Terms and Conditions

This website is owned and operated by Cozy Nest Comfort. Throughout this site, the terms “we”, “us”, and “our” refer to Cozy Nest Comfort. By accessing this website, including all information, features, tools, and services available through it, you agree to be bound by the terms, conditions, policies, and notices outlined below.

The items offered on this website are designed to enhance comfort and general well-being. By purchasing and using our products, you acknowledge that you do so at your own discretion and accept any associated risks.

When you visit our site or make a purchase, you are engaging with our “Service” and agree to comply with these Terms of Service (“Terms”), along with any additional policies referenced or linked within. These Terms apply to all users of the website, including visitors, customers, vendors, and contributors.

Please read these Terms carefully before using the website. If you do not agree with any part of these Terms, you must not access or use the site. Continued use of the website constitutes acceptance of these Terms.

Any new features, services, or tools introduced to the website will also be governed by these Terms. We reserve the right to revise, update, or replace any part of these Terms at our discretion by posting changes on this page. It is your responsibility to review them periodically. Continued use after updates indicates acceptance.

Our store operates using the Shopify platform, which provides the infrastructure for our online store.

SECTION 1 - ELIGIBILITY AND USE

By agreeing to these Terms, you confirm that you are of legal age in your place of residence, or that you have permission for any minors under your care to use this website.

You agree not to use our products or services for unlawful or unauthorized purposes. You must comply with all applicable laws, including intellectual property laws.

You must not introduce harmful code such as viruses or malicious software. Any violation may result in immediate termination of access to our services.

SECTION 2 - GENERAL TERMS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that content you submit (excluding payment information) may be transferred across networks without encryption. Payment details are always encrypted during transmission.

You agree not to copy, reproduce, sell, or exploit any part of the Service without prior written consent.

Section headings are included for convenience and do not affect interpretation.

SECTION 3 - INFORMATION ACCURACY

We do not guarantee that information on this site is accurate, complete, or up to date. Content is provided for general reference only and should not be relied upon solely when making decisions.

We may update or modify site content at any time without obligation to notify users. It is your responsibility to stay informed of any changes.

SECTION 4 - SERVICE AND PRICING CHANGES

Prices and product availability may change at any time without notice. We may modify, suspend, or discontinue any aspect of the Service without liability.

SECTION 5 - PRODUCTS AND AVAILABILITY

Some products may only be available online and in limited quantities. Returns and exchanges are subject to our Returns Policy.

We aim to display product details accurately; however, variations may occur due to device displays. Such variations do not qualify for refunds.

We may limit sales by customer, region, or order quantity at our discretion. Product descriptions and pricing may change without notice.

We do not guarantee that products or services will meet your expectations or that errors will be corrected.

SECTION 6 - ORDERS AND ACCOUNT INFORMATION

We may refuse or cancel any order at our discretion. Restrictions may apply to orders placed under the same account or payment method.

You agree to provide accurate and current information and to update it as needed for successful transactions.

SECTION 7 - THIRD-PARTY TOOLS

We may provide access to third-party tools that we do not control. These are offered without warranties or endorsements. Use of such tools is at your own risk.

SECTION 8 - EXTERNAL LINKS

Our website may include links to third-party websites. We are not responsible for their content, accuracy, or practices, and we accept no liability for interactions with them.

SECTION 9 - USER SUBMISSIONS

Any feedback, suggestions, or content you submit may be used by us without restriction or compensation. We are not obligated to maintain confidentiality or respond.

You are responsible for ensuring your submissions do not violate laws or third-party rights.

SECTION 10 - PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

SECTION 11 - ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders without notice.

SECTION 12 - PROHIBITED ACTIVITIES

You may not use this website for unlawful activities, infringement of rights, harassment, spreading malware, data harvesting, or interfering with security systems.

SECTION 13 - DISCLAIMER AND LIABILITY LIMITATION

The Service and all products are provided on an “as is” and “as available” basis without warranties of any kind, except as required under applicable law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable legislation that cannot be excluded.

Under the ACL, our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major failure.

To the extent permitted by law, our liability for any breach of a consumer guarantee is limited to (at our option):
(a) the replacement of the goods or the supply of equivalent goods;
(b) the repair of the goods;
(c) the payment of the cost of replacing the goods or acquiring equivalent goods; or
(d) the payment of the cost of having the goods repaired.

For services, our liability is limited to (at our option):
(a) the resupply of the services; or
(b) the payment of the cost of having the services supplied again.

To the maximum extent permitted by law, Cozy Nest Comfort is not liable for any indirect, incidental, or consequential damages arising from the use of the Service or products.

SECTION 14 - INDEMNITY

You agree to indemnify and hold Cozy Nest Comfort harmless from any claims resulting from your breach of these Terms or violation of any law.

SECTION 15 - SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

SECTION 16 - TERMINATION

We may suspend or terminate your access to the Service if you violate these Terms. Obligations incurred prior to termination will remain in effect.

SECTION 17 - ENTIRE AGREEMENT

These Terms represent the full agreement between you and Cozy Nest Comfort regarding use of the Service.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 19 - UPDATES TO TERMS

We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those updates.