Shipping Policy
Free Shipping on Orders Over $49.99
🚨 Please note that due to current demand, delivery times may experience slight delays. We are working hard to get your orders to you as quickly as possible! 🚨
Shipping Within Australia
- Free Shipping – Orders over $49.99*
- Standard Shipping (7–14 Business Days)
*Bulky or heavy items may not be eligible for free shipping unless stated otherwise.
Delivery Timeframes
Delivery is divided into two stages:
Stage 1: Processing Time
Orders are verified, prepared, quality-checked, and packaged. Our team dispatches orders within 1 business day, with processing taking an additional 1–3 days.
Stage 2: Shipping Time
This is the time it takes for your order to reach its destination after processing is complete.
Order Tracking
Orders are shipped within five business days from the order date—often sooner. Once shipped, you will receive an email with a tracking link to monitor your package. This email will be sent to the address provided at checkout.
If tracking information is not received within six business days of placing your order, please contact us, and we will assist you promptly.
Australian Consumer Law (ACL) Obligations
Cozy Nest Comfort complies with the Australian Consumer Law. Under the ACL, you are entitled to remedies for:
- Goods that are faulty, damaged, or not fit for purpose
- Orders that do not arrive within a reasonable time
We are committed to ensuring you receive your items safely and in good condition. If your order is delayed beyond reasonable timeframes or damaged during shipping, please contact us immediately so we can provide a remedy under ACL, including repair, replacement, or refund where applicable.
